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Welcome to the Medicare Health Outcomes Survey (HOS) Website

The Medicare HOS was the first patient-reported outcomes measure used in Medicare managed care. The goal of the Medicare HOS program is to gather valid and reliable clinically meaningful data that have many uses, such as targeting quality improvement activities and resources; monitoring health plan performance and rewarding top-performing health plans; helping people with Medicare make informed health care choices; and advancing the science of functional health outcomes measurement. Managed care plans with Medicare Advantage (MA) contracts must participate.

Each year a random sample of people with Medicare is drawn and surveyed from each participating Medicare Advantage Organization (MAO) that has a minimum of 500 enrollees (i.e., a survey is administered to a different baseline cohort, or group, each year). Two years later, the baseline respondents are surveyed again (i.e., follow up measurement). Cohort 1 was surveyed in 1998 and was resurveyed in 2000. During the most recent HOS administration (2022 Round 25), Cohort 25 was surveyed and Cohort 23 was resurveyed using HOS 3.0. For data collection years 1998-2006, the standard MAO baseline sample size was one thousand. In 2007, the standard sample size was increased to twelve hundred. Since 2019, MAOs can request oversampling if the contract's enrollment permits a sample size larger than the standard sample of 1,200.

What's New on the Medicare HOS

  • 2019-2021 Cohort 22 Analytic Public Use File (PUF) and Data Users Guide (DUG) Available. The PUF may be downloaded from the Research Data Files section on the Data page. The DUG may be downloaded from the Data Users Guides section.

  • 2019-2021 Cohort 22 Performance Measurement Data Available. As announced in the Health Plan Management System (HPMS) memo dated August 5, 2022, the data and accompanying DUG are available to participating MAOs. Participating MAOs may request their data by contacting Medicare HOS Information and Technical Support at hos@hsag.com. The data will be distributed via electronic Secure File Transfer. Once available, the designated data recipient will receive an email from the hosdata@hsag.com mailbox containing instructions and a link to the Secure File Manager facility. The DUG may also be downloaded from the Data Users Guides section.

  • 2019-2021 Cohort 22 Performance Measurement Reports Available. The HOS reports were made available to participating MAOs via HPMS on August 5, 2022. The contract-level summary data file distributed with each MAO report includes results for two HOS functional health measures and the Physical Functioning Activities of Daily Living (PFADL) measure. MAOs may ask their Centers for Medicare & Medicaid Services (CMS) Quality Point of Contact to download the HOS reports and the summary data or contact CMS at hpms_access@cms.hhs.gov for help with HPMS access. A Sample Performance Measurement Report with actual national HOS data is available under the Sample Reports section. The MAO Performance Measurement Contract List specifies the participating MAOs. The list is also available under the Survey Results section.

  • 2021 Round 24 Healthcare Effectiveness Data and Information Set (HEDIS®) Effectiveness of Care Reports (HEDIS HOS Reports) Available. The HEDIS HOS reports were made available to participating MAOs via HPMS on August 5, 2022. The contract-level summary data for HEDIS HOS results are included with each MAO report. The HEDIS HOS report includes results for the HEDIS HOS measures that are included in the Medicare Part C Star Ratings. MAOs may ask their CMS Quality Point of Contact to download the HOS reports and the summary data or contact CMS at hpms_access@cms.hhs.gov for help with HPMS access. A Sample HEDIS HOS Report with actual national HEDIS HOS data is available under the Sample Reports section.

  • Reporting Requirements for HEDIS® Measurement Year (MY) 2022, HOS, and CAHPS® Measures, and Information Regarding HOS and HOS-Modified (HOS-M) for Frailty. This HPMS memo was released on May 18, 2022. The memo provides information about the HEDIS, HOS, and CAHPS reporting requirements in 2023 and the timing of HOS and HOS-M survey administration. An update on the release schedule for information on using the HOS and HOS-M for Fully Integrated Dual Eligible (FIDE) Special Needs Plan (SNP) frailty measurement is also included in the memo.

  • HOS Quality Assurance Guidelines and Technical Specifications (QAG). The HOS 2022 QAG is now available. The publication details the requirements, protocols, and procedures for the HOS survey administration. The HOS QAG is available under the Survey Administration section and the Methodology section.

  • HOS-M QAG Addendum. The HOS-M 2022 QAG Addendum is now available. The publication details the requirements, protocols, and procedures for the HOS-M survey administration for PACE organizations. The HOS-M QAG is available under the HOS-M page and the Methodology section.

  • FIDE SNP QAG Addendum. The HOS/HOS-M FIDE SNP 2022 QAG Addendum is now available. The publication details the requirements, HOS and HOS-M protocols, and procedures for the FIDE SNP survey administration. The FIDE SNP QAG is available under the HOS-M page and the Methodology section.

  • HOS 2022 Survey Vendor Training Slides and HOS-M 2022 Vendor Training Slides. The HOS and HOS-M 2022 survey vendor training took place in May 2022. The presentation slides are posted under the Survey Administration section.

  • 2022 Medicare HOS and HOS-M Approved Survey Vendor Lists Available. Final approval of the survey vendors was contingent on successfully completing the survey vendor training in May 2022. The lists of approved survey vendors are posted under the HOS Survey Vendors and the HOS-M Survey Vendors sections.

  • 2022 HOS and HOS-M Fielding Timeline. Administration of the 2022 HOS and HOS-M will take place from July to October 2022 in accordance with the 2022 HOS and HOS-M Program Timeline. More information about the timeline in 2022 can be found under the Program Timeline section.

  • HOS 2022 Administration Memo and HOS Exclusion Memo. The memos were released on March 14, 2022 detailing the HOS plan reporting requirements, contracting with a CMS-approved survey vendor, sampling process, survey administration, requirements for HOS reporting, and exclusion criteria for MAOs not participating in 2022. Both memos are posted under the Survey Administration section and may be accessed there.

  • HOS-M 2022 Survey Administration Memo. The memo was released on February 28, 2022 detailing the HOS-M plan reporting requirements, contracting with a CMS-approved survey vendor, sampling process, survey administration, contracts required to report HOS-M, and administration changes in 2022. The memo is posted under the Survey Administration section and may be accessed there.

  • HOS and HOS-M Fully Integrated Dual Eligible (FIDE) Special Needs Plan (SNP) Participation for Frailty MemoThe memo was released on February 4, 2022 detailing the application process and requirements for participation in the 2022 HOS and HOS-M to support the calculation of frailty scores for 2023 payments. The memo is posted under the Survey Administration section and may be accessed there.

  • Medicare HOS Outcomes Measures Moved to Display for 2022 and 2023 Star RatingsThis HPMS memo was released on August 5, 2021 by CMS. The memo states that the two HOS outcomes measures, Improving or Maintaining Physical Health and Improving or Maintaining Mental Health, will be moved to the display page on CMS.gov for the 2022 and 2023 Star Ratings. Due to the pervasive way in which the COVID-19 Public Health Emergency (PHE) has impacted and will continue to impact the validity of these two HOS outcomes measures for the 2020 and 2021 follow-up measurement periods, the 2022 and 2023 Star Ratings will be calculated without the use of Improving or Maintaining Physical Health and Improving or Maintaining Mental Health.


For additional information about the availability of auxiliary aids and services, please visit the Centers for Medicare & Medicaid Services Nondiscrimination Notice and Notice of Availability of Auxiliary Aids and Services. Please also visit the Medicare Accessibility and Nondiscrimination Notice for CMS Accessible Communications.

 

This page was last modified on 10/20/2022

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